About / FAQ

About Pink Box

Pink Box is a retail business with two locations in Texas. Our Cedar Park location opened in October 2024, and our Austin location has been running for over 2 years.

If you would like to visit our stores and shop in person, we hope to see you soon at either location!

Austin: 6929 Airport Blvd #173, Austin, TX 78752

Cedar Park: 1335 E Whitestone Blvd E-125, Cedar Park, TX 78613

Orders

Please always take an unboxing video of your order in case of any issues!

How long does it take to process online orders?
Online orders are usually processed between 2-3 days. Please be aware that all our K-pop albums come from South Korea and new releases may sometimes be delayed.

Can I change my order or shipping information after payment?
When placing orders, please double check that your shipping information is correct. If you need to make changes to your information or your order, please get in touch with us ASAP. We may be able to update your order only if it has not been fulfilled yet.

What is the refund/exchange policy? What if my items are damaged?
For any problems with your order, Pink Box can help if you have an unboxing video. Our order fulfillment team will inspect your items before packaging to ensure they are in new condition. 

Can I pickup my order in store? How does the process work?
You may place an order online, and select the store pickup option. This option is available at both our locations. Please allow 1-2 days to preorder your items, pending on availability. Please bring your confirmation e-mail.